This site does not grant you access to your pay stubs.
Freshdesk is WebSmart's customer support platform.
To access your pay stubs and IRS documents, a WebSmart My Portal account is required.
If you have an existing account, please see the attached document for instructions on how to access your pay stubs/IRS documents within your My Portal.
In the instance you forgot your login credentials, you can send an email to support@jr3freshdesk.com with the following information:
- Full Legal Name
- Name of the District where you are employed
- DOB
The above information will assist when a user has a common name, such as John Adams for example.
If you don't have a login, again, send an email with the same information above to support@jr3.freshdesk.com.
Please be aware for security purposes, we require the district's authorized administrator to approve any requests for the following request:
- Any requests for a NEW WebSmart account
- Any requests for their account's authorization rights to be modified.
Again, attached is a manual on how to access your pay stubs and/or IRS documents within your My Portal.